Organizational Behavior Strategies

Behavioral Support for Process Improvement

Our Approach

Our approach is collaborative and results-focused, with a goal of making the initiative as successful as possible. Results are better when you attend to the behavioral / leadership / change issues at the start of the roll-out, but we can and will help you at any time during your initiative.

The exact approach will vary depending on the where you are in the initiative, but we typically recommend a basic assessment of the current level of organizational buy-in and commitment, and the enablers and inhibitors of success. We can then give you both a "state of the nation" report and a set of recommendations that are achievable in your current culture...i.e., not in the eventual "continuous improvement" culture you may be aiming for. Assessment areas include, but are not limited to:

  • The strength of your case for change
  • Current level of buy-in from key stakeholders
  • Areas of concern for stakeholders
  • Quality of your communications around the initiative
  • Cultural issues that are helping/hindering success
  • The degree to which organizational consequences are supporting desired new behaviors

Learn about Typical Client Needs »

Learn about Engagement Options »

Why use us for the behavioral side of your process improvement initiative?

  • An approach grounded in behavioral science...and informed by solid understanding of basic process improvement methods and tools
  • Broad and deep experience with organizations—at both initiative and the project level
  • Ability to provide coordinated consulting, training, and coaching
  • Ability to bring in additional professionals (including those on the technical side) as necessary for larger engagements